Important to know
MIES is based in Stellenbosch and we have only two staff members ensuring everything is handmade by ourselves. We make small batches at a time to ensure perfection! By buying a MIES product you help these ladies to support their families. Thank you!
All MIES products are HANDMADE from NATURAL ingredients. It is made with passion, love, inspiration and drive and hopes to inspire you when smelling the wonderful aromas. The Bubble Tub and Hand & Body wash is an outsourced product because it is so divine, we did not even want to try to duplicate it! But we still package it ourselves.
Returns and Exchanging
We hope that all of our customers are happy and satisfied with purchases made at MIES etc. However, if you have received any of our products that you are unhappy with, please contact us on firstname.lastname@example.org within 2 weeks after receiving your products and we will offer you credit of the same priced item in our online store. Please note that product chosen must be of the same value and does not include delivery costs.
All products are returnable, excluding:
Products bought on a MIES sale
Products bought from another MIES stockist (not our online shop)
All products returned must be unused and sent back the way it was delivered. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period which is 2 weeks after receipt of products. Please return products wrapped in bubble wrap for protection.
If there is uncertainty on how to open up a product, please contact us on email@example.com or pop us a message on facebook so that we can explain. If the packaging of the product is damaged due to a person not knowing how to open up a product, we will not be able to take this product back.
All postage costs of returning items will be the buyer's responsibility. Using registered mail to return items are recommended, as we are not liable for any items lost in the post.
Find more in our T’s & C’s.
The Courier Guy is the courier service we make use of for all our deliveries locally.
Once your products have been sent you will receive an email with the tracking number.
Local (Cape Town and surrounds) courier: R80 (incl. VAT) up to 15kg (1-2 days for delivery)
National courier: R110 (incl.VAT) up to 15kg (3-5 days for delivery)
For any International orders please contact us via firstname.lastname@example.org
For any wholesale orders please apply via the Wholesale tab on our page or contact us via email@example.com
MIES body products accept payment with PayFast and EFT (Electronic Funds Transfer). Please visit the PayFast website for more information. Note that an additional service fee of up to 5% is charged by these payment gateways.